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Get A Call Center Job With These Five Tips


Call centers have been experiencing a ten year growth period.  As of late, business process outsourcing has done nothing but harness the power of the information age, and capitalize on it.  This is an opportunity that will not soon expire.  The call center job market has become a lot more competitive in the past few years.  The benefits and pay for the job have also increased to a rather comfortable level.  Here are a few tips that will help you procure a position in a call center in your area.

Market Yourself Efficiently

Be clear and concise when preparing your resume and cover letter.  If you don’t know what your skills are, then communicating those skills in your application process can be a nightmare.  So learn yourself, and know your strengths.  Take time preparing your cover letter, as well.  Many employers will pass you by solely on your cover letter presentation. It’s worth it to put the time in when creating this part of your application.  If you need to, there are several different websites that will help you build a stellar resume.  Just make sure the type of resume you prepare is relevant to the job you are applying for.

Thoroughly Prepare For The Interview

The interviews for these competitive call center positions can be intense.  Sometimes you are presented with three people asking you questions all at once in your interview.  This tests your ability to think fast under pressure and intimidation.  Don’t let them get to you!  Here are a few questions that you may want to prepare answers for prior to your interview.

Why did you leave your last job?

This question could be challenging, depending on your job history.  Just keep it positive. Instead of just telling them you didn’t like your last job, or they didn’t give you enough hours, you could turn those statements positive.  You could say that your last job wasn’t challenging you enough, or the workload was sporadic, and you found there to be too much idle time on your hands.

Have you ever encountered a problem with your manager or coworker?

You can clearly say no here.  Tell them that you have a strong work ethic, so there is never any reason for a conflict to arise between you and your leadership.

What do you consider to be your strengths and weaknesses?

You want to make your answer to this question highlight things in yourself that are relevant to the job as a telemarketer.  Say something about your communication skills and effective listening.  Your weakness could be that you sometimes get too involved in customers, and may take a little more time with them than you are allowed.  Although it’s a weakness, it shows that you are dedicated to customer service.

Are you able to work with the technology presented to you by this position?

It’s important that you know a little bit about the position you are applying for.  Do some online research before your interview, and find out a little about how the company works. What kind of communications systems do they use.. etc.

Anna Johansson

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